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Customer Service


Shipping & Delivery
Delivery Methods

All orders are delivered either by Royal Mail, independent carrier or our own delivery vehicles. Or if you prefer you can collect.(By prior agreement, within our stated collection times)

Delivery Charges

The price for delivery is calculated using the order weight and the delivery address postcode. So it is important that you register if you are new to the site, or login if you are a returning customer

Total Order Price

The total cost of your entire order including delivery and vat can be viewed in the checkout. You can still return to your shopping basket, or add and remove items from your shopping cart during check out.

Receiving Your Delivery

Most orders require a signature on delivery. In the event that no one is in to sign for the delivery, a card will be left with a contact number for you to call to arrange an alternative delivery time. (This may not be the same day).

Please ensure that you check deliveries for the correct number of parcels and that any damaged parcels are signed for stating that they were damaged on delivery, as no claims can be accepted after the carriers have left.

Damaged or incomplete Orders

If your order is received incomplete or damaged, you must report it immediately to us either by:
Telephone: 0844 980 8686 or email sales@bitec.co.uk
Privacy & Security
We aim to offer a service that is fast and reliable, to make your on-line shopping experience easy and trouble free.
This policy explains how we use the information provided by you and your options regarding the ways in which your personal data is used. If you have any questions regarding this policy, please contact us at sales@bitec.co.uk

The details provided by you at registration, together with information gathered from your use of the site, will be used to improve and personalise the service we offer to you. The information will be used to create a personal profile and will help provide history of your past purchases and favourites, so that you can select regular purchases more quickly.

We will also use the information to send you special offers and details about our products and services, either by email or post.

Any information provided by you will be kept safe and secure. We will not pass your information on to, nor will we allow your information to be used by, any third parties without your permission.

Our web site may contain links to other web sites, which are outside of our control. These sites are not covered by our privacy policy and the way they use information provided, may differ from ours.
To see the complete privacy policy including full details on how we use cookies see here
Returns & Replacements
It is the buyer’s responsibility to ensure that the item they are buying is suitable for their needs. If an item is no longer required, we will accept it back as long as it is returned in its original condition, unused and in original packaging (undamaged).
Any costs / postage charges incurred for returning items are the responsibility of the buyer.

We try to list our products as clearly and accurately as possibly, but if you are unsure or need clarification about any of our products please feel free to contact us prior to buying.

In the unlikely event that an item is listed incorrectly or the description is misleading, please contact us to discuss any issues you have.
Terms of Use
Acceptance of Terms and Conditions

By using this site, you signify your agreement to all terms, conditions, and notices contained or referenced herein (the "Terms of Service"). If you do not agree to these Terms of Service, please do not use this site.
We reserve the right, at our discretion, to update or revise these Terms of Service. Please check the Terms periodically for changes. Your continued use of this site following the posting of any changes to the Terms of Service constitutes acceptance of those changes.
Third Party Sites

This site may produce automated search results or otherwise link you to other sites on the Internet. These sites may contain information or material that some people may find inappropriate or offensive.
These other sites are not under the control of Bitec, and you acknowledge that Bitec is not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites. The inclusion of such a link does not imply endorsement of the site by Bitec or any association with its operators.
Proprietary Rights

You acknowledge and agree that all content and materials available on this site are protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws.
Except as expressly authorized by Bitec, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works from such materials or content.

Notwithstanding the above, you may print or download one copy of the materials or content on this site on any single computer for your personal, non-commercial use, provided you keep intact all copyright and other proprietary notices. Systematic retrieval of data or other content from this site to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Bitec is prohibited. In addition, use of the content or materials for any purpose not expressly permitted in these Terms of Service is prohibited.
As noted above, reproduction, copying, or redistribution for commercial purposes of any materials or design elements on this site is strictly prohibited without the express written permission of Bitec. Permission is granted only when certain limited criteria are met.
For information on requesting such permission, please send email to sales@bitec.co.uk User's Grant of Limited License

By posting or submitting content to this site, you:
  • Grant Bitec and its affiliates and licensees the right to use, reproduce, display, perform, adapt, modify, distribute, have distributed, and promote the content in any form, anywhere and for any purpose; and
  • Warrant and represent that you own or otherwise control all of the rights to the content and that public posting and use of your content by Bitec will not infringe or violate the rights of any third party.

Procedure for making claims of copyright infringement

If you believe that your work has been copied and is accessible on this site in a way that constitutes copyright infringement, you may notify Bitec by emailing us at sales@bitec.co.uk
Disclaimer of Warranties

ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THIS SITE (THE "CONTENT") ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE.
THE CONTENT IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. BITEC, ITS SUBSIDIARIES, AND ITS LICENSORS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE OR CORRECT; THAT THIS SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE CONTENT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
YOUR USE OF THIS SITE IS SOLELY AT YOUR RISK. BECAUSE SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, THESE EXCLUSIONS MAY NOT APPLY TO YOU.
Limitation of liability

UNDER NO CIRCUMSTANCES SHALL BITEC, ITS SUBSIDIARIES, OR ITS LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THIS SITE. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF BITEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, BITEC LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.
Indemification

Upon a request by Bitec, you agree to defend, indemnify, and hold harmless Bitec and its subsidiary and other affiliated companies, and their employees, contractors, officers, and directors from all liabilities, claims, and expenses, including attorney's fees, that arise from your use or misuse of this site. Bitec reserves the right, at it's own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Bitec in asserting any available defenses.
International Use

Bitec makes no representation that materials on this site are appropriate or available for use in locations outside the United Kingdom, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so, on their own initiative and are responsible for compliance with local laws.
Choice of law and forum

These Terms of Service shall be governed by and construed in accordance with the laws of United Kingdom, excluding its conflicts of law rules.
You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these Terms of Service or your use of this site shall be filed only in the state or federal courts located in United Kingdom, and you further agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.
Severability and Integration

Unless otherwise specified herein, this agreement constitutes the entire agreement between you and Bitec with respect to this site and supersedes all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and Bitec with respect to this site.
If any part of these Terms of Service is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
Termination/Strong>

Bitec reserves the right, in its sole discretion, to terminate your access to all or part of this site, with or without notice.